Get answers to your FAQs or Frequently Asked Questions.
Shipping for all products is free of charge, however some states may have live carrier shipping rates. These include California, Oregon, Washington (state), Hawaii, Alaska and other US military locations.
Our goal is to offer you the best on-time delivery, no matter where you live. The time frame for order delivery is divided into two parts: Processing Time and Shipping Time. All orders are sent to our fulfillment centers for dispatch within 24 hours if placed Monday-Thursday. Orders received Friday-Sunday are handled first thing Monday mornings. The shipping time takes 3-5 business days depending on your state and courier service selected. We use UPS, FedEx and USPS.
After placing your order, we do an order verification, then orders are sent to our fulfillment center for dispatch. We go through a thorough product and packaging quality check. Your order is then sent out for delivery for you to use and enjoy!
Yes! You will receive an email invoice/receipt after purchasing a product.
If this occurs, please contact you courier’s customer service phone number to inquire, using your tracking number.
UPS call: 1-800-ASK-USPS® (1-800-275-8777)
USPS call: 1-800-PICK-UPS® (1-800-742-5877)
FedEx call: 1-800-GO-FEDEX (1-800-463-3339)
Once your package has shipped, you should receive an e-mail confirmation with a tracking number for your item(s).
GENERAL PRODUCT INFORMATION
Most of our wet wipes are biodegradable. To tell if the product is biodegradable or compostable, the substrate material should be 100% cotton or 100% Viscose (a natural plant fiber) or a derivative of other plant based materials, such as bamboo.
Some of the biodegradable products on our website include:
Wipex 800 Count Fitness Wipes, AWOW Professional CPAP Mask Wipes, AWOW Professional DIY Wipes and all our Natural Essentials wipes (except for Lil’Peepers Baby Eye Wipes).
No. In general, it is not recommended to flush wet wipes. We recommend that you dispose of them in the wastebasket. Wet wipes do not disintegrate in water as quickly as toilet paper. Flushing wipes can cause serious damage to plumbing.
All of our wipes are manufactured in our state-of-the-art facilities in Israel.
The recommended shelf life of Germ-Away wipes and Wipex 800 is 36 months. The DIY dry wipes have an indefinite shelf life before saturation. DIY shelf life will depend on the formula utilized. For all of our other products, the recommended shelf life is 24 months.
Canisters have a noticeable starter wipe from the center of the roll. The starter wipe should be fed outwards through the dispenser hole in the lid. There are occasions that the starter wipe tip falls back into the center hole. If this happens, place your index finger inside the hole and press lightly against the side wall of the hole, turn and then lift.
The level of alcohol in our formulations should not cause any harm when used according to the label instructions. Some products contain a high content of Isopropyl Alcohol, which is specified in the name and specifications of the product. Please take extra caution when using and storing these products. Cleaning products should be kept out of the reach of children.
The pinhole is a perfectly normal part of the production process. It helps prevent buildup of air pressure during transportation and storage. If you notice this hole, please keep in my mind that your product is perfectly safe for use. This hole does not impact the moisture level of the wipes.
The FDA does not permit us to make any claims regarding elimination of specific viruses.
Due to limited supply and increased demand surrounding the COVID-19 outbreak, replenishment times for products may be longer than usual. From the moment of depletion, new shipments take 6-8 weeks to arrive at our warehouse.
You can receive special announcements regarding product inventory by joining our electronic newsletter. The link can be found at the very top of the www.dutchharborbrands.com webpage. We commit to never spam the email address you provide, nor to abuse any personal or contact information entrusted to us.
When you submit an order by credit card on this website the payment is immediately authorized, captured and posted by the end of the day.
People use Wish List in different ways. Some of our customers use it as a “Save for Later” list while they research other products. They can easily come back later and select items from their Wish List more easily. Some create Wish Lists explicitly to send to friends and family to give them gift ideas. Many of our products make great gifts, such as baby wipe products or fitness equipment wipe canisters.
Please email us at [email protected] if you have received a damaged or incorrect product. Please provide your order number and item(s) purchased. We may ask for photos of the damages on the boxes and contents inside of the box. DHB will fully refund wrong products once we have received and verified your order return. We will do our best to remedy the situation in a timely manner.
Our current temporary return policy is as follows: We are currently NOT accepting returns for items. DHB has implemented this policy in compliance with precautionary customer and staff safety measures in response to the outbreak of COVID-19.
Orders will be automatically canceled if the payment has failed or was declined. Once an order is processed you cannot cancel it. However, please email us at [email protected] if you have any concerns with your order.
We will provide a tracking number for either UPS, FedEx or USPS when we complete your order. You can log in to your account and get live updates and status of your package. You will also receive an email with a tracking number when your order ships.
You can receive special announcements and coupons by joining our electronic newsletter! Or follow us on:
We accept, Visa, MasterCard, Discover, and American Express, as well as PayPal.
Dutch Harbor Brands offers resellers a convenient method of ordering online. To do this, please sign up as a wholesaler at: https://www.dutchharborbrands.com/my-account/ .
Once you are approved, you can log in to you account and view wholesale pricing and minimum order quantities (MOQ). If you or your company are simply looking to make a bulk order, please email us with your query at [email protected] for a custom quote.